Abandoned Projects
Each project has its own unique timeline; with an estimated start date and completion date. Please respect our timeline and respond to requests in a timely manner. A project will be considered ‘abandoned’ if we do not receive contact from the client within fifteen (15) business days. The client will not have any rights to any work that is considered abandoned by Brandstand Creative.
If a client contacts us after the fifteen (15) day period, they will be subject to a $175.00 fee to restart work on each project that was being completed by Brandstand Creative.
Cancellations & Postponed Projects
You may cancel your order at any time, however, please keep in mind that your deposit is non-refundable. Projects may only be postponed for no longer than two (2) weeks; any project wishing to be postponed longer may be reviewed and are subject to approval, otherwise, the project will be cancelled. The enforcement of this policy will be considered on a case-by-case basis.
Copyrights
Brandstand Creative designs are custom-created and exclusive to each client. All rights to our designs are the property of the client once payment is received in full. The client shall only be entitled to approved designs. Brandstand maintains the right to use all completed projects in portfolios, websites, and/or social media.
Contract with Brandstand Creative
By entering into an agreement with Brandstand Creative, you are consenting to and bound by the policies and procedures outlined in this document.
Currency
All Brandstand Creative prices listed on our website and all marketing materials are in U.S. Dollars (USD). All fees shall be paid to the equivalent of the U.S. Dollar.
Payments + Deposits
For non-retainer projects, a 50% non-refundable deposit is due prior to beginning work. The remaining balance of 50% is to be paid at the end of the project; final creative will not be given to the client until it is approved and the final payment is received.
For retainers, an invoice will be e-mailed to the client and shall be paid upon receipt. All invoices not paid within 30 days shall be charged a 10% fee on the 31st day and $25.00 per week thereafter until payment is received.
Brandstand Creative accepts all forms of payment: Visa, Mastercard, American Express, Cash App, Venmo, PayPal, Zelle, Check, and Automated Clearing House (ACH).
Portfolio + Website Credit
Brandstand Creative reserves the right to add all completed projects to our portfolio, website, and/or social media. Furthermore, Brandstand Creative reserves the right to advertise the clients in all portfolios, website, and/or social media.
Any requests for privacy will be considered on a case-by-case basis.
Revisions
Each project/graphic is entitled to three (3) rounds of revisions. Additional edits will be billed to the client at a minimum hourly rate of $125.00 per hour.
Rush Orders
For orders needed within 24 hours, a rush fee of $50.00 will be placed on your order.